Ouse Valley Practice

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Non-urgent advice: Phone Queue Update

We have recently added a new call back feature to the Reception telephone line. If you are position 6 or more in the queue, you can request a call back by pressing the star key on your handset, this will keep you in the same position in the call queue and a member of the team will call you back.

Please note that the service will only call you back once. If you wish to be called back on a different telephone number from the one that we hold for you on your record, you will be given the option to provide an alternative number

Handcross Surgery

Dumbledore Primary Care Centre,
London Road,
Handcross,
West Sussex,
RH17 6HB
Get Directions
01444 405750
sxicb-wsx.ousevalleypractice@nhs.net
Opening Hours
Monday 8:30 am to 6:00 pm
Tuesday 8:30 am to 6:00 pm
Wednesday 8:30 am to 6:00 pm
Thursday 8:30 am to 6:00 pm
Friday 8:30 am to 6:00 pm
Saturday Closed
Sunday Closed

Christmas Opening Hours

Over the festive period, we will be closed on the following bank holidays:

Wednesday 25th December (Christmas Day)
Thursday 26th December (Boxing Day)
Wednesday 1st January (New Year’s Day)

Our usual opening hours will apply on all other days.

Quote / Testimonial:

The Dispensary at Handcross is open from 9:00 am until 5:30 pm on Mon/Tues/Weds/Thurs/Fri, and closes for lunch from 1:00 pm to 2:00 pm.

Non-urgent advice: Accessibility

Our surgery is wheelchair accessible, has auto opening doors to the waiting area, disabled car parking, and accessible toilet facilities with baby changing facility on both floors. We also have a passenger lift for any appointments on the 1st floor. Our practice welcomes guide dogs and assistance dogs, however we ask that they are kept on a lead at all times while visiting the surgery.

Non-urgent advice: Transport to Practice

Buses 271 and 273 stop outside Handcross surgery on a regular basis.

Balcombe Surgery

Deanland Road,
Balcombe,
West Sussex,
RH17 6PH
Get Directions
01444 405750
sxicb-wsx.ousevalleypractice@nhs.net
Opening Hours
Monday 8:30 am to 1:00 pm
Tuesday Closed
Wednesday 8:30 am to 1:00 pm
Thursday Closed
Friday 8:30 am to 1:00 pm
Saturday Closed
Sunday Closed
Quote / Testimonial:

The Dispensary at Balcombe is open from 8:30 am to 12:30 pm on Mon/Weds/Fri.

Non-urgent advice: Accessibility

Accessibility to the Balcombe site is limited. Mobility impaired patients should attend the Handcross site where possible. Our practice welcomes guide dogs and assistance dogs, however we ask that they are kept on a lead at all times while visiting the surgery.

Submit an Admin Request

Request a Doctor’s letter, fit (sick) note, repeat prescription, test results and questions about a referral in addition to general queries.

Practice Feedback

Share your thoughts on your experience at our practice.

Request an update to your Patient Record

Update your personal details including
basic health questionnaire and carer
status.

Change of Contact Details Form

Update your personal details including your address and contact preferences.

Non-urgent advice: When we are closed

Outside of our opening hours doctor cover is provided by the NHS 111 service.

Out-of-hours services are busy so please only ask to see a doctor if you genuinely cannot wait until the surgery re-opens.

Call 999 for genuine emergencies (including chest pain, shortness of breath)